Customer Help
Customer Help
Our happiness team is always here to assist.
Orders and Shipping
How long does it take for me to receive my order?Orders placed before 12pm usually ship out the same day. On average shipping takes 3-5 business days to reach you. It ships upright strapped to a pallet and ships via RL Carriers straight to your door.
Do I need to hire a professional to install the AquaOx?If you are a handy DIY kind of person, the AquaOx simply has an in and an out connection. Cut your pipes, connect the lines and turn it on. Of course, if it makes you feel better or you enjoy kicking back on your couch, then by all means you can hire a local plumber and they’ll install it as well.
What's in the box?Everything you need to install the AquaOx comes in the box. Installation instructions, warranty information and presediment filter (if you are on a well system).
Does your system come with a presediment filter?In most cases, you only need a presediment filter when you are on a well system. If you are on a well system, we ship the presediment filter automatically with the order. If you are on city water, we will ship you a presediment filter upon request.
Will you keep my credit card information on file?We only use credit card information to process the order. No credit card numbers are stored on file.
Do you charge sales tax?No. We do not charge sales tax.
Do you ship Internationally?At this time, AquaOx only ships to the continental US.
What is your return policy?Most customers never think about this :) However, if you need to return your Aquaox, you can return it within 30 days. Simply ship it back to us in the same condition in which it was sent to you and our warehouse team will assess your return when it arrives.
Downloadable Resources
Installation Instructions AquaOx Specification Sheet AquaOx XL Specification Sheet AquaOx Customer BrochureDid you just buy a house with the AquaOx Installed?
Congratulations on your new home purchase! That's exciting! To get a fresh copy of the documentation for the AquaOx, you can download a new copy of our information above. Feel free to call us at (803) 709-7378.
