Order & Warranty Support

We are here to help.

Your water should be the last thing you worry about. If you have a question about an order or need to start a warranty claim, just fill out the form below and our U.S.-based support team will jump on it right away.

Before You Begin

  • Order number: You’ll find it in your confirmation email.
  • Photos help: Leak, damaged part, or shipping damage? Attach a quick photo when our HelpDesk agent replies. You will NOT be able to send it through the form below but please reply back to the email you receive and attach photos.
  • Ordered through an AquaOx Dealer?: Please reach out directly to your AO dealer for help with your system. 

 

 

What Happens Next

  • Instant confirmation – You’ll get an email with a ticket number the moment you hit “Get Support.”
  • Human response – A real AquaOx specialist (not a bot) will reach out through our HelpDesk within one business day—often sooner.
  • Resolution & follow-up – We’ll troubleshoot, ship parts, or arrange a replacement under warranty as needed, and keep you posted until everything is 100% right.