Frequently asked questions

Our Most Popular Inquiries

We aim to ship orders the next business day. If there are any unforeseen supply chain disruptions, orders could take 2-10 days to leave the warehouse. Once it leaves the warehouse, the item usually takes 3-5 business days to reach you. All large filters ship upright strapped to a pallet via RL Carriers straight to your door.

If you have experience with plumbing and feel comfortable rerouting pipes, then you could install the AquaOx without the assistance of a plumber. We recommend you hire a local plumber to install it to make sure everything is done to code. 

At this time, AquaOx only ships to the continental US.

We only charge sales tax in South Carolina.

Not just a filtration system

A life changing decision

How Do Our Products Work?

Everything you need to install the AquaOx comes in the box. Installation instructions, warranty information and presediment filter (if you are on a well system).

In most cases, you only need a presediment filter when you are on a well system. If you are on a well system, we ship the presediment filter automatically with the order. If you are on city water, we will ship you a presediment filter upon request.

To ensure proper surface time and quality water filtration, the AquaOx features a double Vortech system going above and beyond single Vortech systems. The filtration media sits on top of the Vortech plates and stays separated to make sure that your homes water supply passes through the filtration media flawlessly every time.

No maintenance. You simply set it and forget it.

Talk to a live water expert

Random but Valid Questions

The AquaOx will last an average family of 4 over 20 years.

The AquaOx will last the average family of four 20+ years without any replacement filters or maintenance. You pay once and enjoy.

The AquaOx leaves all the good stuff in your water (minerals) so that you get a great tasting glass of water and know you aren’t depriving your body of positive things. Rest assured that we remove all the bad stuff during this process.

It removes heavy metals, chlorine, tthms, VOCs, hydrogen sulfide and many other harmful elements that affect your skin hair and other systems of the body.

Lifetime Guarantee

We are so confident that you will love the AquaOx that we will let you try it 12 months in your home. If at any point in those 12 months you do not want to keep enjoying great tasting water, you can ship back the AquaOx to us and we will refund your purchase according to our shipping return policy.

AquaOx ships every filter via RL Carriers and is packaged securely in an upright durable box. Your filter will be ready to ship out within 10 business days from the day of purchase and arrive within 5 business days.

If you receive an item that has been damaged or is defective, AquaOx will replace the damaged or defective parts or replace the entire filter system at no charge to you. 

No. We do not charge sales tax.