Returns & Refund Policy

We want you to be confident in your AquaOx purchase. If something isn’t right, here’s how returns and refunds work.

30-day satisfaction window

You may request a return within 30 days of delivery on systems that are uninstalled, unused, and in original, resellable condition with all original packaging and components.

To start a return, contact us at (803) 369-6956 or sales@aquaoxfilters.com with your order number. We’ll issue a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA can’t be processed.

Refunds

Once we receive and inspect the returned system, we’ll issue a refund to your original payment method, typically within 5–10 business days of inspection.

• A restocking fee of up to 15% may apply to cover inspection and repackaging.
• Original and return shipping costs are non-refundable unless the return is due to our error (wrong or defective item shipped).
• Systems that have been installed, used, or modified are not eligible for return, but may be covered under warranty (see below).

Damaged or incorrect shipments

Inspect your delivery on arrival. If a system arrives damaged or you received the wrong item, contact us within 5 business days with photos and we’ll make it right at no cost to you — including replacement and shipping.

Filters, media & replacement parts

For health and safety reasons, opened replacement filters, media, and consumable parts are non-returnable unless defective.

Warranty vs. returns

A return is for unused product within the window above. If you have an installed system with a performance or workmanship issue, that’s handled under your 10-year warranty, not the return policy — see the warranty page or call us and we’ll take care of it.

Questions?

Call (803) 369-6956 or email sales@aquaoxfilters.com — a real person on our South Carolina team will help.